Account Related
Forgot Password/Reset Password
If you are a returning customer and forgot your password you can simply reset the password by following the steps:- Go to forgot password page -> Click here
- Enter your email address
- You will receive an email with a link. Click/Copy the link and open it in a browser
- Enter the new password in the form two times.
- After that, the password will be reset. Now you can sign in with the new password
Create New Account
Before placing an order if you are a new customer you have to create an account.
You can simply create an account.
1. Go to Create account page Click Here
2. GIve email address & password
3. Now you can sign in with the new credentials and start shopping
Orders Related
Order Cancellation
- You must notify us immediately if you decide to cancel your order, preferably by email, or messenger, and quote your order number.
- Once an order has been dispatched from our store the order can’t be canceled and the customer has to take liability.
- We may cancel an order due to product unavailability, price variance, or for any other reason. We will notify you if this is the case and return any payment that you have made.
Shipping Related
Tracking
After an order is dispatched from our store a Tracking URL will be sent to the customer via email. The tracking info is usually updated after 2~10 hours after it’s dispatched. You can click the link there directly to track or use JP Post or Sagwa tracking service to track your parcel.
Delivery Delays
Sometimes there may be some delivery delays depending on the operation handling, unforeseen circumstances, or Delivery Partner operation delays. We don’t have control over them in most cases. You can check the tracking URL for accurate updates and contact the Postal service or reach us by email for updates.
Re-Delivery/ Re-Schedule
In case you missed the delivery you can request a re-delivery directly by JP Post Redelivery form: Click Here. Or contact us to reschedule delivery. In case of re-delivery if the products get bad we won’t be liable for that.
Estimated Delivery Time
Check the estimated delivery days from JP Post. Check the Yu-Pack delivery time. Click Here
Sender Postal Code: 1690073
Payment Related
Available payment methods
We accept the following payment methods
- Cash on Delivery (COD)
- Credit Card (JCB, Master Card, American Express, Visa, etc )
- Apple Pay
Refund Policy & Procedure
Refund Policy
Expired Products
For any expired products, a full product refund will be given. Have to send the product image with the expiry date showing, order no, and the invoice of the order.
Damaged/Spilled/Rotten Products
If any product is damaged or spilled or rotten a full refund for the product will be given. Have to send the product/package image showing the problem, order no, and the invoice of the order.
Missing Items
For any missing items complaints have to send an image showing the delivery package image with delivered items, Physical Invoice image, and order number. We will do an investigation for the dispatched order. After investigation, we will refund full for the missing products.
Complaint Timeframe:
Customers are required to file complaints within the following timeframe for specific items:
Vegetable & Meat Items: Complaints regarding the quality or condition of vegetable and meat items must be filed within 2 to 3 days from the date of delivery. Customers are required to provide detailed information about the damage or quality issues along with relevant images within this timeframe.
Other Items: For all other items, complaints about damaged, expired, missing, or defective products must be reported within 7 days from the date of delivery. Customers are expected to provide clear images and relevant order details when filing a complaint.
Refund Procedures
- If your payment was made with Credit Card the refund will be processed to the credit card. A 3.6% processing fee will be applied if the refund is requested by the customer. If a refund is issued by us for missing products, product refunds there will be no processing charge. Card Refund can take anywhere from 5~10 business days to show up on a customer’s bank account
- Refunds issued as Gold Points(Website Points) will be added to customers’ accounts on our website. Points can be used to order anything from the website. Points refund can take anywhere from 1~3 business days to show up on the customer’s account. Customers’ email which is used to order on the website has to be given.
Refund requests via JP Post Cash Card can take anywhere from 5~10 business days to issue. Customers have to send the JP Post Cash Card Number, and Clear Image to us via the complain form with the order number and refund request.
